Refund & Cancellation Policy

Worry-Free Shopping with Metclap.com’s Return & Refund Policy!

At Metclap.com, customer satisfaction is our top priority. That’s why we offer a hassle-free return and refund policy for most products. Here’s a breakdown of what you need to know:

What Gets You Covered?

• Damaged or Defective Products: If your item arrives damaged, defective, or significantly different from the description (wrong size, color, quantity), you’re completely protected!
• 10-Day Return Guarantee: Enjoy a 10-day window to return these eligible items for a replacement or refund (depending on the seller’s policy).

What’s Not Included?

• Final Sale Items: Some products like customized items, undergarments, and perishables cannot be returned due to hygiene or other reasons.
• Items You’ve Used or Worn: Products that have been worn, washed, soiled, or used cannot be returned.
• Late Returns: Requests outside the 10-day window are not eligible.
• Specific Categories: Innerwear, lingerie, socks, and clothing freebies are excluded.
• Opened Electronics: Branded electronics with broken seals cannot be returned for simple buyer’s remorse. Manufacturer warranties will apply.
• Incomplete Returns: Anything missing from the original packaging (including tags, labels, freebies, or accessories) might not be accepted.

How to Get a Replacement

• Contact us within 10 days of delivery to request a replacement for a damaged, defective, or significantly different item.
• We’ll arrange pickup of the original item and send you a brand new replacement, free of charge (subject to seller stock availability).

Refunds explained!

• Refunds are processed within 13-20 days.
• Prepaid orders: Refunds are issued in the original payment method or credited to your FreeCharge account.
• Cash on Delivery (COD): Refunds are issued either as FreeCharge credit or via NEFT bank transfer (requires your bank details).

Need more info?

• Check the seller’s specific return policy before initiating a return for replacement or exchange.
• Contact us if you have any questions about our return and refund policy.

Shop with confidence on Metclap.com, knowing you’re always covered!